- Satisfaction Guarantee
At Wing Tactical we want every customer to be completely satisfied with their interactions with us. We’re here to back you up every step of the way. The Wing Tactical team wants you to be happy with everything from the price of shipping to the quality of each and every product you buy from us. If you ever have an issue with something, we want to make it right. You won’t be left cold after we charge your card.
Customer Service Before and After the Sale
Do you have a question about a product Wing Tactical carries? Contact us, we can get you an answer right away. You don’t have to go hunting for information on an internet forum. If you lose the owner’s manual and need information about a product you bought from us we’re here to help. Need to know how much clearance there is under a particular hand guard before you buy? We can tell you. Wing Tactical’s customer service team is just a click away.
If you’re not quite sure which parts will fit your build best, contact our customer service team. We would love to share our experience and knowledge with you. We’re shooters and armorers just like you. We know the products we sell, and we can help you decide which ones will best serve your needs. Wing Tactical speaks your language.
Hassle Free 30-Day Returns
As part of our quest to provide the best customer service to every customer we work with, we maintain a 30-day hassle free return policy for most of the product we sell. If you need to return an unused item for a refund, we make it fairly painless.
NOTE: For the protection of our customers and various safety and legal liability reasons, we do not accept returns on ammunition, firearms, barrels, or any product that contains a barrel. Defective firearms, barrels, any product that contains a barrel (ie, complete AR-15 uppers, complete pistol slides, etc.) and ammunition must be returned to the original manufacturer for warranty service. All firearms, barrels, complete uppers, and ammunition that we sell are brand new from the manufacturer, and have never been used, installed, or modified.
Within 30-days of the date you receive your merchandise, simply log onto your account and complete a Return Item(s) Form to receive a Return Merchandise Authorization Number. If you do not have an account with us, contact our customer service team and let us know the item(s) that you would like to return. Then we’ll get you your RMA number and you can send the items back to us. Don’t worry, as long as the item was never used, we really don’t have much in the way of questions. Although we have a “No Questions Asked” return policy for unused item(s), if you let us know why the item(s) is not working out for you, we just might be able to help you find an item that suits your needs better than whatever isn’t working out.
After you have your Return Merchandise Authorization number, just pack up your undamaged item and ship it back to us with that number written clearly on the outside of the package so we can handle it properly when it gets to us and you’ll receive a full refund.
Most of the items Wing Tactical offers carry a manufacturer’s warranty to protect your investment in case an item is damaged or fails under use. If you do have a problem with an item and you’re not sure what to do, give us just send us a message and we’ll do everything we can to help get you off the bench and back to the range.