Frequently Asked Questions
I have already placed my order, but is it possible for me to change something or add another item?
Yes, as long as your order has not been ship out yet, we are more than happy to assist you in making changes to your order.
Do I need an account to place an order?
No, you can always check out as a guest. However, we highly recommend you create an account with us so you can easily track your order process, order history, and request a return. out yet, we are more than happy to assist you in making changes to your order.
Am I going to receive a notification when my order has been shipped?
Yes, you will receive an order confirmation email once your order is placed and a second email when your order has been shipped. The second email will also include a tracking number for you to track the process of your order.
What do I do if I was sent The Wrong Product(s)?
If you happened to have obtain the wrong set of products, please contact us as soon as possible. Once we have confirmed that the error was due to our order processing, we will send you a prepaid shipping label and you will be able to send the products back with no costs. After we have received the returned items, we will then ship out the designated items to you.