Frequently Asked Questions
Do you accept returns?
Yes, we have a 30 day hassle-free return policy. More Information on our return policy...
What Shipping Method Do You Recommend When Returning An Order To Wing Tactical?
We prefer the shipping carriers: USPS, UPS or Fedex. We also highly recommend that you purchase a tracking service with your return.
Do I need my invoice or receipt to return a product?
No, we like to keep things simple for our customers. All you need is a Return Merchandise Authorization Number (RMA #) to return your product.
How do I request for a Return Merchandise Authorization Number (RMA #)?
There are two ways to request for an RMA #:
- If you have an account with us, sign in to your account > Completed Orders > Return Item(s). Once you are there, just simply fill out the Return Item(s) form, and we will provide you a Return Merchandise Authorization Number (RMA #).
- If you do not have an account with us, contact us and let us know the reason for the return. All we need is your full name, order number (sometimes order date and/or shipping address to confirm the purchase), and which product you wish to return to request an RMA #.
Can I exchange the Product I ordered?
You will be able to exchange your product under the circumstances that the product being exchanged is only for color variation and is also in mint condition. Furthermore, you will have to pay an additional shipping fee for the desired product as well as your return shipping fee.