Shipping & Delivery
Frequently Asked Questions
How long will it take before I receive my order?
All orders are guaranteed to ship out the same or next business day. Shipping times will be based on the shipping method you chose when checked out. Standard shipping normally ranges from 2 to 9 business days. Priority shipping normally ranges from 1 to 3 business days. Express shipping will normally arrive the next business day after the order is shipped in most of areas.
What Shipping Method Do You Use?
UPS and USPS are the primary shipping provider. A shipping provider is selected based on your location, the weight of the order and the shipping method you chose at check out.
NOTE: If the shipping address requires a specific carrier for delivery, please contact us after you placed your order to avoid delay in shipments and additional reshipping fees.
- UPS will not ship to an address that does not have a physical address such as a PO Box.
- There are certain areas that the USPS does not provide home delivery.
My Tracking Number is not showing any status, why is that?
Please allow up to 48 hours for the tracking numbers to be applicable after receiving the email notification. If you have already received your tracking number, allowed 24-48 hours delay time, and still is not able to track your package, then please contact us.
I think My Package is stuck at a Sorting Facility, what should I do?
USPS tracking is very limited and might not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way. If you find that your package seems to be stuck at a sorting facility for more than 4 days, please contact us.
The tracking system says my package was delivered, but I never received it. what should I do?
Carriers might leave the package on your porch or with apartment management or at leasing office. If you still are unable find your package, please note that a notice will be posted that a delivery attempt was made and the notice will offer a variety of ways for you to obtain your order. You can also contact the mail carrier to open a case to trace your package. The fastest way to get an update of your package is to talk directly to your local postal office, Fedex, or UPS office. The mailman/lady will most likely remember where he/she put the package.
Why was My Package sent back to you?
A package is usually sent back to us because the carrier does not recognize the shipping address or the shipping address was missing some information, ie. Apartment number.
My Package was sent back to you, what will happen?
If, for any reason, a package is refused upon delivery, or the address is undeliverable and returned to us, the product value will be refunded upon receipt.
My Items arrived damaged, what should I do?
If an item was damaged or parts were missing upon arrival, please contact us within three days of receiving the item.
What is the order cutoff time for same business day handling?
Any order submitted before 10:00 A.M. PST, will be shipped out the same business day. Orders submitted after 10:00 A.M. PST, will be shipped out the next business day.
Do we ship Internationally / APO?
No, due to the ITAR (International Traffic in Arms Regulations) and the nature of this product, we currently only offer shipping within the U.S. We do not offer international shipping to any other country at this time.